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  4. With the Tablet STYLISTIC Q736, CaixaBank implements a customer-oriented concept to securely share information and gather electronic signatures

With the Tablet STYLISTIC Q736, CaixaBank implements a customer-oriented concept to securely share information and gather electronic signatures

"With the Fujitsu STYLISTIC tablet, our employees can intensify their relationship with customers and let them create, review and sign contracts digitally wherever and whenever they prefer."

Lorenzo Malo Chief Multichannel Information Systems, CaixaBank

CaixaBank is deploying over 20,000 FUJITSU Tablet STYLISTIC Q736 to implement a customer-oriented concept to securely share information and gather electronic signatures.

Customer

CaixaBank has the largest customer base in Spain with over 14 million clients and it employs 32,000 people in 5,000 branches. Because of its focus on innovation, the bank is also widely recognized for its expertise in applying the latest technological advances to enhance customer experience. Its operations are driven by its core corporate values of quality, trust and social commitment. In 2016, CaixaBank was honored by The Banker and Euromoney because of its innovation projects.

Challenge

In a challenging and competitive retail banking market, CaixaBank is always striving to differentiate itself through technology. It wanted to implement a new customer-oriented digital platform that would enable employees to advise customers while sharing information directly and sign contracts digitally without any loss of security.

Solution

The bank is deploying over 22,000 Fujitsu STYLISTIC Q736 tablets with the highest biometric security standards. These devices enable employees to capture signatures and biometric data quickly and easily.

Benefit

  • New and digital approach to intensify customer relationship and enlarge business opportunities
  • Digitized biometric signatures are expected to be applied to 100 percent of processes before the end of 2017
  • More efficient and customer-friendly process as well as ensuring critical information is always available at the touch of a button

Download

Read the full CaixaBank case study (586 KB/A4, 2 pages)