Lean IT Consulting helps to streamline surgery processes at Hôpital Montfort

The customer

Hôpital Montfort is a university teaching hospital affiliated with the University of Ottawa. It delivers short-term primary and secondary healthcare in French and English to over 1.2 million residents of Eastern Ontario. Montfort is the only hospital in Ottawa administered in French and the only Francophone academic healthcare institution west of the province of Quebec. It has 300 beds and around 300 physicians.

The challenge

Hôpital Montfort wanted to transform its surgical department, considered as the core of its activities. It started with the goal to improve processes within its orthopedic department to enhance the patient journey, reduce costs and increase the quality of life for its staff.

The solution

Having already applied the Lean approach to its ER and achieving favorable results, the hospital was keen to use it again. As such, Fujitsu was invited to analyze the existing environment, make recommendations for improvement, and develop a five year plan to realize several key objectives.

The benefit

• Reduced room changeover time from 65 minutes to 45 minutes, reducing the time that patients wait on the emergency list
• Reduced surgery delays from 69 percent to 42 percent, improving the patient experience
• Reduced number of surgery instruments kits required by 36 percent for certain types of surgeries, leading to cost and time savings as well as a reduction in instrument contamination rates from 0.89 to 0.29 percent
• Reduced number of patient visits required, with 20 percent of pre-op interviews now taking place over the phone, mitigating the inconvenience of patient travel for in-person meetings
• Improved communication by deploying a patient tracker in the waiting room to allow patients and their families to view status in real-time

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