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Total refresh of Cafcass’ client infrastructure with Fujitsu Tablets and Ultrabooks

"The Fujitsu devices are making us more productive and less bureaucratic – notes can be submitted to the system instantly with no need to return to the office. They are also much more responsive and we can connect at high speeds using 4G SIM cards instead of having to rely on WiFi availability"

Rob Langley, Head of IT, Cafcass

The customer

The Children and Family Court Advisory and Support Service (Cafcass) was set up on 1st April 2001 to bring together the family court services previously provided by the Family Court Welfare Service, the Guardian ad Litem Service and the Children’s Division of the Official Solicitor’s Office. It is a non-departmental public body that works within the strategic objectives agreed by the Ministry of Justice department and contributes to wider government objectives relating to children. Every year Cafcass helps over 140,000 children and young people who are going through care or adoption proceedings, or whose parents have separated and are unable to agree about future arrangements for their children.

The organisation is the voice of children in the family courts and helps to ensure that children’s welfare is put first during proceedings.

The challenge

Cafcass’ existing laptops were bulky, unresponsive and unpopular with users. It wanted to find a truly mobile solution that would increase productivity.

The solution

It turned to existing Flex partner Fujitsu for advice. The company then rolled out over 1,800 preconfigured Fujitsu Ultrabook U772 and Fujitsu STYLISTIC Q702 devices within three months.

The benefit

  • Users can work effectively from anywhere
  • 4G connectivity means central records and data can be securely accessed
  • Stylus input encourages users to take notes directly on the screen; which can be instantly uploaded
  • Fujitsu devices are helping social workers engage with children as they respond more intuitively to touchscreens rather than paper
  • Widespread videoconferencing using the devices, reduces the need for costly and time-consuming travel

Download

Read the full Cafcass case study (187 KB/A4, 2 pages)