PRIMERGY Warranty Information
Fujitsu will provide its customers, for the duration of the warranty period, a warranty for each server and its component parts, from the date of delivery of the product to its customer.
Fujitsu PRIMERGY entry level servers are covered by 1 year on-site warranty including parts and labour and PRIMERGY business servers are covered by a comprehensive 3-year on-site warranty including both parts and labour. Entry level servers are all Econel servers, RX100, TX100, TX120 and TX150. Fujitsu will repair or replace any defect in material or workmanship in PRIMERGY product provided by Fujitsu Australia Limited, New Zealand Limited or one of their authorised representatives.
All PRIMERGY servers must be registered for warranty with Fujitsu within 7 days of product installation via the Server Warranty Registration Form (please see below). Registration is also required for any Warranty Uplift services within 30 days of installation.
Calls for warranty service can be logged with Fujitsu's Customer Contact Group (Australia) or the Contact Centre (New Zealand).
Please refer to the end of page for your downloadable PRIMERGY warranty statement including terms and conditions and the required registration form.
On-site warranty service
Using a combination of Fujitsu Field Service engineers and Fujitsu Authorised Service Agents (ASA) within the main metropolitan centres and also in outlying regional centres (non-metro), Fujitsu can offer customers a complete, nationwide end-to-end on-site service delivery.
Fujitsu's standard and uplift on-site warranty includes the cost of labour, travel and spare parts, provided that the server product is located within 50kms (by road) of a Fujitsu Customer Support Centre. If the product is not located within the 50km radius, a travel charge will be incurred based on the standard Fujitsu Customer Support rates applicable at the time of the service call.
On-site warranty service response will be provided on a 'next business day' basis, 9.00am to 5.00pm (EST) Monday through to Friday (excluding Public Holidays in New South Wales, Australia or New Zealand, as applicable) ("standard hours"). 'next business day' means within the standard hours on the next business day following the logging of a warranty call before 1.00pm on the previous business day. On-site service response refers to an on-site visit by a technician if required.
Warranty uplifts
Upgrades to standard warranty service can be arranged and purchased for PRIMERGY server systems. Business hours may be extended from standard 8x5 to 12x5 or 24x7 and response time may be reduced from next business day to 4 hours or 2 hours.
Service calls received outside of the standard hours will be responded to within the agreed Warranty Uplift Service Level. Should a call be placed nearer to close of uplift standard hours, the response time could extend into the next working day.
Other levels of maintenance service can be delivered by specific contract with Fujitsu Services.
How to log a warranty call
Australia and New Zealand
Warranty service claims are to be made through an Authorised Service Agent (ASA). Warranty calls can be logged with Fujitsu Services on:
Customer Contact Group Australia
Toll Free: 1800 808 986 (24hours/7 days a week)
Contact Centre New Zealand
Toll Free: 0800 803 334 (24hours/7 days a week)
You will be requested to provide the following information:
- Customer Number (obtained via letter sent from Fujitsu confirming warranty registration)
- Name and address
- Contact telephone number
- Location of equipment
- Date of purchase of the equipment
- Product and serial number
- Model, specification and configuration information
- Brief description of the problem (short clear description)
Warranty Uplift customers will also need to provide the following:
- Warranty uplift service level
- Warranty uplift expiry
An engineer will be allocated and paged and the equipment repaired on-site. Note: Out of warranty service calls may also be logged with the Customer Contact Centre and will be billed accordingly.
More information
PRIMERGY Warranty Registration
