Collaboration

Our Collaboration Solution Centre serves as a hub for our teams of IBM certified professionals and consultants across Asia Pacific. The Centre also provides access to IBM software specialists located in Fujitsu's global organisation.

Through hands-on experience, these teams have worked to integrate our industry-leading software engineering methodology, Macroscope, with IBM and Lotus solution architectures. The end result brings direct business benefits to all our clients.

Services

Accelerated solutions

Fujitsu delivers technically efficient, interactive and creative Lotus/IBM solutions. We combine our approach, techniques, tools and methodology to create reusable frameworks and modules that enable us to rapidly develop and deploy applications.

Our solutions can be built using a full software development lifecycle, an accelerated development process employing rapid application design, or a combination of the two. The Centre uses tools from our industry leading development methodology, Macroscope. The Centre also has access to the experience and resources of Fujitsu's global community in delivering 360 degree solutions.

Consulting services

Fujitsu offers a wide range of Consulting services for Lotus and IBM environments. Key areas of focus include:

• Business and technology strategy
• Enterprise applications architecture
• Definition, development and validation of technology infrastructure and architecture
• Product installation and integration
• Technical support and performance tuning.

Managed Services

Our Managed Services teams focus on attaining defined and agreed levels of service that drive us to produce measurable results in critical areas such as software quality, productivity and risk management. This will assist you in redeploying your key personnel to strategic initiatives while reducing software maintenance costs.

Web/Portal solutions

From online strategy through to backend integration, we can help you understand the range of approaches you can take to deliver short, medium and long term benefits through your online initiatives.

Knowledge Management solutions

Building on the core Knowledge Discovery suite, our knowledge management solutions move beyond hype into reality. With the knowledge garnered by Fujitsu's strong experience in enterprise consulting, we help you put in place communication, change and methodology programs that transform your business by empowering your people.

Collaborative Commerce solutions

Extending the knowledge base of your organisation often yields unexpected benefits - and risks. With our Collaborative Commerce solutions, you can allow your customers, suppliers and business partners to provide input into your business or product development lifecycle in a secure, manageable way.

Solutions

Case management

• A single source of client information
• Increase in the reliability of case information
• Increase in the quality and efficiency of client contact
• Allows flexibility in the allocation of resources
• Knowledge of a case does not reside with one individual
• Reduces exposure to corporate embarrassment and liability
• A 'life-time' view of a case reduces the likelihood of duplicate or contradictory actions
• All contact with client and corresponding documentation is captured and maintained.

Online reporting

• Centralised source of electronic reports
• Increased control of access to sensitive information
• Reduce subsequent email distribution by recipients
• One authoritative source of information will increase the quality of decision-making
• Audit trail of subscription and viewing
• Monitoring the report usage will provide visibility of the report's value to the organisation
• Increase the timeliness of report availability
• Reduce printing costs
• Multiple technologies are supported, including manual.

Lotus health check

• Identify areas to increase system reliability and availability
• Consolidation of domains and/or servers
• Reduction in network traffic
• Tune up messaging infrastructure
• Identify ways to improve the quality and effectiveness of maintenance and administration
• Identify ways to reduce the total cost of ownership
• Analyse license usage
• Identify ways to increase the capacity of existing infrastructure.

Employee self service

• Providing faster and simpler access to required information systems enables improved business process efficiency
• Reducing the complexity of the work environment enable employees to focus their efforts on higher value activities
• Reduce staff resources required to administer employee HR services
• Reduction in user training and support costs
• Enables the integration of multiple information systems that rely on a variety of technologies.

Workforce interaction

• Decrease inefficiencies within business processes due to lengthy communication turn around times
• Increase the synergy and efficiency of handoffs between multiple team members and organisations supporting segments of key business processes
• Improve decision-making efficiency by providing faster and more direct access to and between key decision makers
• Create the ideal communication possible when a team is co-located together, through a "virtual" co-location
• "Virtual" co-located team members can be physically located inter-floor, inter-building, interstate and/or globally.

Five critical questions

1. Do you know the value you are getting from your investment in collaborative technologies?
2. Does your organisation have the capabilities to rapidly develop and deploy integrated, collaborative business applications?
3. Are you confident that your organisation's intellectual assets are readily accessible?
4. Do you have a strategy for managing your Notes infrastructure?
5. Have you developed systems for online collaboration with customers, suppliers and business partners?