Managed Service Desk
Our Solution
From our Enterprise Management Centres, our experienced Service Desk professionals offer fast and reliable solutions to user problems. But that’s not all. Fujitsu has turned traditional help desk thinking on its head. No longer judged simply by how quickly the call can be dealt with, frontline staff will search for the cause of the problem and establish a process for eliminating it in the long term. A Fujitsu Service Desk will not only manage incidents, problems and questions from your users, it will also integrate the activities you need to ensure your IT services are delivered in the most effective way. Contact can be made by phone, fax, email, Web-chat, collaborative browsing and user self help.
Our Services
The Fujitsu Service Desk is part of an integrated portfolio of Infrastructure Outsourcing services. Clients can choose options ranging from basic hardware and software call handling, incident diagnosis and resolution and remote desktop management, through to full outsourcing solutions.
Our Benefits
- Improved end user productivity and customer satisfaction
- Reduced cost
- Improved IT service quality
- A single point of contact and centralised management of vendors, suppliers and support teams
- Access to multiple support channels (phone, fax, email, Web-chat and user self-help)
- Global Capability
- A single point of contact for all IT- and non-IT-related questions 24x7
For more information, please download a PDF version of service description here