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Next Generation Service Desk

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Next Generation Service Desk; Support on your terms

Today’s Service Desk needs to be ubiquitous and proactive. As well as react when issues occur it needs to deliver focused business outcomes and relevant services.

Fujitsu’s Next-Generation Service Desk does far more than just resolve issues, it identifies the underlying cause and impact of problems, to prevent them from ever happening again or to mitigate their impact. It is powered by Artificial Intelligence, a virtual assistant and cognitive learning. It delivers a 24/7 personalised support service, through a single point of contact, to empower users to self-serve. It provides:

  • a personalised user experience - from your skill set, to recognising your device and remembering previous requests
  • access and support at any time, from any location, on any internet-connected device
  • one simple interface to deal with all requests
  • support for all business needs from human resources to IT
New-service-desk-providerFujitsu is a market-leading Managed Service Desk provider, with extensive experience of delivering end-user support services on a global scale.


Underpinning our Next Generation Service Desk, is our Global Delivery Organisation that delivers support services across the Globe.

  • This comprises of 5 delivery centres (GDCs) world-wide; Portugal, Poland, Costa Rica, Malaysia and the Philippines
  • Delivering multilingual support covering more than 40 languages
  • Local service desks providing 24/7 access and support to customers in over 160 countries

Explore our Next Generation Service Desk and see how it can benefit your business:


Blog
A look inside the Digital Workplace
Read our blogs >>

Download-Service Desk fit for the Digital
Make your Service Desk fit for Digital 
Downloade the guide >>

Infographic – the Next Generation Service
The Next Generation Service Desk
View the Infographic >>

Video-service-desk
Service desk of the future 
Watch the video >>

Broshure_Service_desk
Fujitsu`s Next Generation Service Desk
Read the brochure >>

Why outsource your Service Desk to Fujitsu?

The Next Generation Service Desk makes use of emerging technologies and seamlessly aligns with your changing user demands. It can either be integrated into our end-user services portfolio, or if preferred as a standalone. In addition, you can balance cost and service by choosing either a dedicated or shared service desk, or you can combine elements of both. Benefits include:


productivity


increased cost efficiency - many issues are handled by technology or automated


increased productivity -



increased productivity - users have support to work anywhere, at any time, on any device


reduced downtime



reduced downtime - users can self-remediate

Contact us for more information about how the Next Generation Service Desk can help transform your support experience.