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FAQs

If you can’t find the answer to your question here, or you would simply like to find out more about our Data Centre Services, please contact us or visit our website.

What will our Data Centres do for our customers ?
Fujitsu’s Data Centre’s are world class, purpose built facilities that were created with the customer in mind. Data Centre’s can help with a number of different issues that many businesses face. Whether it is to reduce capital investment, reduce the operational headache & risk, or increase the levels of service with improved availability, security and efficiency, Fujitsu can help.


Who can co-locate in your Data Centres?
We welcome all organisations from both the public and private sector, big or small, we will have a solution that meets your needs.


Where can you deliver Data Centre Services from?
Fujitsu operates 6 strategic Data Centres around Australia. These locations include multiple sites in Sydney as well as Centres in Brisbane, Victoria and Perth. If there is a location that meets your requirements, then Fujitsu would be very happy to work up a solution and the type of service that scales with your business needs. Learn more about the specifications of our facilities.


Is there a minimum commitment to this offering?
We would recommend a commitment of 2 years to maximise your return on investment but we are happy to work with you and focus on what is right for your business.


Is there a minimum volume required?
Fujitsu offers a range of Data Centre service for installations from half racks to an entire private technical suite.

How do you ensure I’m being charged correctly?
We operate a metered power model so you will only be charged for the power and cooling you consume as this is measured at a rack or suite level.


Do I have to sign up to a preferred carrier?
As our data centres are carrier neutral, you have complete freedom to choose the carrier that best suits your requirements. Find more information on connectivity.


I have critical IT infrastructure that needs to be highly available and highly secure, does your service meet these requirements?
Fujitsu is the perfect partner for providing highly available and highly secure Data Centre services. All of our Data Centres are operated to a Tier III availability standard. We pride ourselves on operational excellence and all of our processes and procedures are consistent across all of our facilities.


Security is at the forefront of what we do. All of our Data Centres are ISO27001 accredited and is supported by stringent access control policies and procedures, 24/7 security guards, man traps, biometric readers and proximity cards that restrict access to specific areas, perimeter fencing, anti-ram barriers and full internal and external CCTV coverage.


We provide hosting for all levels of security and compliant with customers who need to be PCI-DSS certified so whatever your security requirements are we can meet your needs.

Are you vendor neutral?
We obviously like to promote Fujitsu first but we do accommodate all other vendors.


Do I need to provide my own racks?
You have the choice, we can provide them or you can supply your own for use in your private suite. Visit our website to learn more about Fujitsu PRIMERGY Rack Servers.


Do you provide remote hands services?
Yes, we can provide this service on a 24/7 basis. We can offer this in 2 levels. The first level will consist of basic activities such as server reboots, visual verification, third party escorting and tape handling and we can offer a second level which will typically be activities such as cable patching, installations, component swapouts for example. This can be engaged via your Fujitsu contact.

If maintenance is carried out will I lose power?
We provide both A and B feeds to all customer racks in the data hall so if your collocating your equipment in a Fujitsu Data Centre then it’s your responsibility to make sure that you use them. Where a single power feed is installed, we recommend that it be connected to an appropriately specified Automatic Transfer Switch (ATS). We operate our Data Centres to Tier III standard which means that the site is concurrently maintainable and therefore a minimum of N+1 redundancy on all major Mechanical and Engineering components.


Is being green and environmentally friendly important to you?
Absolutely! Fujitsu prides itself on being a socially responsible organisation. We are committed to making our data centres as energy efficient as possible. Fujitsu Australia was awarded the country’s first fully NABERS rated data centre portfolio across its six Australian centres.


We have a dedicated team for improving DC efficiency for ourselves and customers. Energy consumption is now a fundamental part of the costs of running a data centre, contributing around 30-40% of the total cost. Achieving a sustainable reduction in energy bills is a key driver for any business.

  • PUE & DCIE monitored and reported
  • High performance closed loop chilled water systems
  • Rain water re-use for grounds and gardens
  • Sensor lighting installed in data hall
Learn more about Fujitsu Data Centre sustainability.