Telecommunications Services
Fujitsu provides project management, system design, engineering, certification and audit services to all sectors of the engineering, infrastructure, utilities and communications industries in Australasia.
Our objective is always to exceed client expectations in time, cost, quality and reporting terms. We achieve this by applying rigid process and systems disciplines at all stages of each project.
We have an employment culture which selects the best people available for the job and empowers them to perform to the best of their ability, whether deployed within Fujitsu or at a client's offices.
Fujitsu has a diverse range of full time professional staff, including engineers, lawyers, computer analysts and programmers, project managers, contract managers, accountants, HR and training specialists.
Our strength in the project implementation sphere lies in a depth of professional experience in engineering and project management skills, process and management systems, total end-to-end project delivery and the ability to work closely with clients and/or customers to ensure the achievement of best practices for projects.
Fujitsu has extensive experience and skills in the following key areas:
- Program and project management
- Risk planning and mitigation
- Network design and implementation
- Civil works design and implementation
- Optical fibre and cable
- Quality control
- Occupational Health and Safety
- POP construction
- Network management
- Call centres
Head contractor expertise
Fujitsu has expertise in a broad range of services, from total turnkey project applications through to all manner of design, construction and sub-contracting applications. We have a demonstrated capability and track record, and our senior management and staff have held significant roles and responsibility in recent large and complex projects. These include:
Optic fibre cable networks
- Installation, commissioning and support of transmission and access networks
- Provision of program management, issue management and network roll out
Network design and construction
- Provision of management and engineering services in the design, implementation, construction and certification of networks
- Provision of design, implementation and the turnkey management of networks for international telecommunication carriers
Infrastructure development
- Program management for the provision of CEVs (Controlled Environment Vaults) in remote network areas
- Provision of national call centres and NOCs (National Operations Centres) in Australia for various customers
- Provision of total managed maintenance services for Woolworths and Coles Myer. Fujitsu provides asset management and maintenance of all in-store IT systems, including electronic scales, checkout and payroll systems and more. Our support covers every major population centre in Australia.
Fujitsu has designed, constructed and installed housings for transmission equipment associated with major optical fibre transmission systems. We have managed all aspects of the housings, including design and documentation, mains and solar powering, batteries, air conditioning, alarms, monitoring and remote controls, site preparation and transport to site.
Civil works capabilities
Fujitsu's Engineering Services Group has an installation and construction division that specialises in the installation of telecommunications equipment in both remote and business district areas. Minor civil works performed by this group include:
- Fibre and copper cable laying and blowing
- Reinstating ducting, pits, pipes, driveways and pads
- New pits, pipes and duct construct
- Boring capabilities
- Construction of new network builds and upgrades
- Building lead-in, fibre termination, splicing and testing
- Approved electrical and telecommunications environment installation provided by pre-qualified sub-contractors
Fujitsu has a proven track record in the implementation of small and large scale projects, for which we have been required to provide any or all of the type of works listed above.
Training
Fujitsu trainers are qualified in the delivery of PDH, radio, SDH and access systems technologies and equipment courses, with specific practical knowledge in the operation of these technologies in a carrier network setting.
Fujitsu trainers are able to include and integrate real network experience into the training courses. The result? Students gain not only the essential theoretical information, but also the knowledge that can only come from years of experience in the day-to-day administration of carrier networks and equipment.
Product specific courses - including those for network management systems - provide instructions on installation, operation and maintenance procedures. This will meet the training requirements of most network operators, and ensure course attendees are competent in the day-to-day operation of equipment and capable of providing first level maintenance and support. Specific courses can be tailored to cover planning and network design aspects associated with setting up and maintaining an SDH network.
Technical support
Fujitsu's help desk will escalate/co-ordinate higher levels of technical support in line with a Service Level Agreement's agreed response times. The help desk is located at our Enterprise Management Centre (EMC) in Canberra and provides a 24 hour, seven days a week facility to co-ordinate telephone and technical assistance, technical call out, fault escalation and manage Service Level Agreement performance (response and restoration times etc). Technical support from our engineers is available 24 hours a day, seven days per week.
Our Melbourne Logistics Centre provides spares management and a spares replacement service. The price for spares holding and management, help desk and technical support is dependent on agreed levels of response and will be included in a Service Level Agreement that is tailored to meet customer needs.