Voice Servers

Fujitsu's premier voice platform, the Fujitsu Coral, is capable of meeting the needs of any company that has from 50 to 7,000 users. Based entirely on open standards such as ECMA, ETSI, VOIP and ISO, it provides an investment in the future through a totally scalable architecture.

The Coral's software suite is common to all systems. All hardware is common above 32 users, which means that as your organisation grows, Fujitsu Coral grows with you.

Standard features

Another compelling reason to select Fujitsu Coral is the feature set offered as standard across the range:

• Powerful ACD capable of handling up to 255 queues and 600+ agents with skills- based routing, allowing any company to have its own in-house call centre.
• Call reporting via SMDR, providing a detailed output to any third-party device.
• Least cost routing, for choosing the best carrier and method to make calls.
• All Coral FlexiCom systems support VOIP networking to the desktop.
• Industry-specific software, such as a Hospitality package.

Optional features

• A comprehensive, networkable ACD management information system providing all the information necessary for efficient management of your resources.
• On-board voicemail, from 4 to 24 ports; Fujitsu's CoralMAIL is cost-effective and avoids the problems associated with dealing with multiple vendors.
• Computer attendant positions, either standalone or networked, providing both Hospitality- and Office-specific features - with a 10,000 name database and full user status.
• Management tools such as CoralVIEW Administrator and CoralVIEW Designer, which allow any business to manage its own moves and changes within a simple Windows interface and realise significant savings in technician call-outs.
• Network management tools - CoralVIEW Sentry and CoralVIEW Traffic take the hassle out of managing multi-site installations.

By using Q.SIG - the international standard for inter-PABX and router networking - the Fujitsu Coral will communicate across virtually all mediums without losing feature transparency. This includes PSTN/ISDN, Frame Relay, ATM, microwave, optic fibre and VoIP networks.

Support for older systems

We no longer offer full support to end of life systems - Essence, Fortrix (F9600XL,M,MS and VS) and the Telecom 9600 M and S (Fujitsu F610, F620 and F640). However, we will endeavour to assist you to upgrade to the later generation Fujitsu Coral in the most efficient, cost-effective manner.