Maintenance

Maintenance services are central to Fujitsu's retail offering.

There are three main operating modes to our services:

On-site
Customer Assist Program (CAP)
Depot

Customers can choose from multiple service level agreements (SLA) associated with each mode, from a two-hour on-site response through next-day service with CAP and depot options, depending on the customer's situation.

Thanks to a centralised call dispatch and resource management system, we are able to get the engineer and the parts to the right location at the right time.

Fujitsu's managed service maintenance capabilities are designed to provide retailers with the services, tools and information they need to systematically reduce the cost of providing and operating their stores' technology infrastructure over the entire life of those assets. This service is offered for most third-party equipment and is typically provided on a 'one-stop-shop' basis.

By implementing more intelligent processes and controls throughout the system's lifecycle, Fujitsu can dramatically improve the competitiveness and efficiency of a store's ongoing operations.

Customer benefits

Complete support of in-store technology infrastructure
Long-term reduction of costs through our proven service delivery model
Simplified management of multiple service providers through a 'one-stop shop' approach

Retail news

Sep 19: Consumers call for smarter technology to help them shop
Melbourne, September 19, 2006 – Almost half (47 per cent) of consumers say they will spend more with a retailer, providing the retailer has invested in the latest smart technology
Sep 19: Fujitsu and Reflexis Systems partner to deliver Retail Task Management solutions
Melbourne, September 19, 2006 – Fujitsu Australia Limited and Reflexis Systems Inc., the leader in retail task management software, have formed a strategic partnership to deliver advanced retail management solutions. Under the terms of the agreement, Fujitsu will be the exclusive distributor for Reflexis Systems in Australia and New Zealand, while integrating the Reflexis enterprise applications with its own software, services and hardware offerings.
Sep 19: Fujitsu launches Pervasive Retailing
Melbourne, September 19, 2006 – Fujitsu Australia and New Zealand today launched Pervasive Retailing, its unified framework of software, hardware, tools and services to enable anywhere, any time, every time retailing.
Jun 22: Fujitsu appoints industry experts to drive retail strategy
Sydney, June 22, 2006 – Fujitsu Australia and New Zealand today announced the appointment of Vaughn Clair and Conway Kosi to drive Fujitsu’s retail strategy and grow its retail business in Australia and New Zealand.
Apr 11: 1st Choice Liquor Superstore partners with Fujitsu to deliver digital media
Melbourne, April 11, 2006 – Fujitsu Australia has today been named the primary contractor for the continued rollout of a digital media network for Coles Myer’s 1st Choice Liquor Superstores across Australia. Fujitsu will manage a consortium of vendors to provide a full end-to-end digital media managed service across 45 1st Choice Liquor Superstores over the next three years.

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