Call Centres
The Fujitsu call centre provides the essential interface between the customer and the resources needed to provide service. The call centre is the single point of contact and ownership necessary for effective call resolution.
Fujitsu's approach to centralised strategic control is unique - it presents a major shift in how incidents are resolved. By using a centralised call management system, we are able to provide a single point of contact for our customers - a hub that can manage any incident in a consistent way. Consistency comes from the use of smart systems that identify the best solution based on the contracted service level agreement (SLA), the available resource, the skills needed and the parts required.
By centralising much of the field coordination and reducing the administrative burden on the field engineer, it is possible to improve efficiency, effectiveness and employee satisfaction.
Retail news
- Sep 19
- Consumers call for smarter technology to help them shop
Melbourne, September 19, 2006 – Almost half (47 per cent) of consumers say they will spend more with a retailer, providing the retailer has invested in the latest smart technology
- Sep 19
- Fujitsu and Reflexis Systems partner to deliver Retail Task Management solutions
Melbourne, September 19, 2006 – Fujitsu Australia Limited and Reflexis Systems Inc., the leader in retail task management software, have formed a strategic partnership to deliver advanced retail management solutions. Under the terms of the agreement, Fujitsu will be the exclusive distributor for Reflexis Systems in Australia and New Zealand, while integrating the Reflexis enterprise applications with its own software, services and hardware offerings.
- Sep 19
- Fujitsu launches Pervasive Retailing
Melbourne, September 19, 2006 – Fujitsu Australia and New Zealand today launched Pervasive Retailing, its unified framework of software, hardware, tools and services to enable anywhere, any time, every time retailing.
- Jun 22
- Fujitsu appoints industry experts to drive retail strategy
Sydney, June 22, 2006 – Fujitsu Australia and New Zealand today announced the appointment of Vaughn Clair and Conway Kosi to drive Fujitsu’s retail strategy and grow its retail business in Australia and New Zealand.
- Apr 11
- 1st Choice Liquor Superstore partners with Fujitsu to deliver digital media
Melbourne, April 11, 2006 – Fujitsu Australia has today been named the primary contractor for the continued rollout of a digital media network for Coles Myer’s 1st Choice Liquor Superstores across Australia. Fujitsu will manage a consortium of vendors to provide a full end-to-end digital media managed service across 45 1st Choice Liquor Superstores over the next three years.
