Corema Relationship Manager
Corema Relationship Manager is the centralised customer database that links and maintains consistent, up-to-date customer information across all your operations while providing all the functions necessary to operate real-time, online loyalty promotions at all points of service.
Extremely rich in customer profile data, Corema Context Server sits at the heart of your enterprise, storing up-to-date information in its browser-based application from all your customer touch-points and customer service help desk.
Research shows that customers who shop across several touch-points spend five times as much as customers who shop through mail-order channels only. So in order to delight your customers with your knowledge of their preferences and habits and to maximise their inclination to spend, you need the same information to be available in real-time across all the sales touch-points - and only the same detail, including updates available immediately will do.
You can combine this power with Corema Loyalty to provide real-time support for your targeted marketing programs wherever they are executed. With a high-performance interface for point-of-sale interactions and an open interface for Web and other clients, the Corema Loyalty functionality allows all parts of your organisation to access the same marketing program data and offer targeted awards or discounts to your valued customers.
Developing a relationship profile goes beyond accumulating general account information - a profile must be immediately available, up-to-date, controllable by the customer and targeted to their known preferences.
A relationship profile allows you to know your customers, recognise and remember them, and then provide superior service by tailoring messages and products to their needs.
Download the Corema Relationship Manager brochure (PDF, 177KB)
Retail news
- Sep 19
- Consumers call for smarter technology to help them shop
Melbourne, September 19, 2006 – Almost half (47 per cent) of consumers say they will spend more with a retailer, providing the retailer has invested in the latest smart technology
- Sep 19
- Fujitsu and Reflexis Systems partner to deliver Retail Task Management solutions
Melbourne, September 19, 2006 – Fujitsu Australia Limited and Reflexis Systems Inc., the leader in retail task management software, have formed a strategic partnership to deliver advanced retail management solutions. Under the terms of the agreement, Fujitsu will be the exclusive distributor for Reflexis Systems in Australia and New Zealand, while integrating the Reflexis enterprise applications with its own software, services and hardware offerings.
- Sep 19
- Fujitsu launches Pervasive Retailing
Melbourne, September 19, 2006 – Fujitsu Australia and New Zealand today launched Pervasive Retailing, its unified framework of software, hardware, tools and services to enable anywhere, any time, every time retailing.
- Jun 22
- Fujitsu appoints industry experts to drive retail strategy
Sydney, June 22, 2006 – Fujitsu Australia and New Zealand today announced the appointment of Vaughn Clair and Conway Kosi to drive Fujitsu’s retail strategy and grow its retail business in Australia and New Zealand.
- Apr 11
- 1st Choice Liquor Superstore partners with Fujitsu to deliver digital media
Melbourne, April 11, 2006 – Fujitsu Australia has today been named the primary contractor for the continued rollout of a digital media network for Coles Myer’s 1st Choice Liquor Superstores across Australia. Fujitsu will manage a consortium of vendors to provide a full end-to-end digital media managed service across 45 1st Choice Liquor Superstores over the next three years.
