Manpower

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Fujitsu the right candidate for Manpower IT support role

Leading global human resources supplier Manpower has operated in Australasia for more than 30 years, managing a branch network that extends from Perth, Western Australia to Wellington, New Zealand. It is a dynamic organisation at the leading edge of its industry and services numerous large customers such as Telstra, Centrelink, and the Australian Defence Forces.

When the recruitment organisation found that its existing supplier was not delivering the technical service it required, it sought a new partner who could get the job done quickly.

Manpower called on Fujitsu to support its entire Australasian call centre, desktop and network services. Speed of delivery is vital in the recruitment industry - and Fujitsu responded accordingly. It had Manpower's new support operations up and running within days.

The ongoing contract with Fujitsu covers the supply of infrastructure support - first and second level help desk for general and more complex queries, management of servers, and desktop support for 80 branches throughout Australia and New Zealand. Fujitsu's Enterprise Systems Management Centre (ESMC) in Canberra provides all the help desk support on a 24x7 basis regardless of the time zone where the support is needed.

The management of Manpower's servers includes backup of the devices, ensuring all procedural and operational elements are running, and that all disaster recovery procedures are in place. Other server management areas, such as performance planning and performance monitoring, are also covered by the contract.

The days of technicians physically travelling from location to location to rectify technical problems are fast disappearing. Fujitsu's service is designed around remote delivery where possible, enabling it to offer the best possible service at the lowest possible price.

By using remote management tools such as Computer Associates' Unicenter TNG, together with Symantec's pc-Anywhere, Fujitsu support staff can provide support regardless of their location. A person in Canberra, for example, could remotely log on to a client's desktop in Auckland, see their screen, take control of the PC and manage the problem.

Fujitsu will continue to work in partnership with Manpower to develop services and solutions with the technologically-savvy recruitment organisation, making innovative use of Web technologies for even greater service delivery and business efficiencies.