Customer Relationship Management

• Fujitsu CRM system a key part of ENERGEX's strategic vision
  

  Following diversification into a multi-utility organisation, ENERGEX became one of Australia's largest energy companies. Faced with the challenge of growing its customer base in light of deregulation of the energy industry, ENERGEX selected Fujitsu Australia to develop and implement a Customer Management System solution, based on the award winning GTX product from Graham Technologies (UK).

  Industry: Energy & Utilities; Solution Area: Customer Relationship Management; Client Name: ENERGEX; Region: Australasia;

• NSW Police Assistance Line a boost for fighting crime
  

  Historically, the NSW Police Service has had a duty to respond in person to all reported crimes. Some 80 per cent of these reported incidents are relatively non-urgent, and dealing with these incidents was considerably reducing the resources available to combat more serious crime. The NSW Police Service chose Fujitsu as its partner in implementing an e-services solution that would allow the more effective use of resources.

  Industry: Government; Solution Area: Customer Relationship Management; Client Name: NSW Police Service; Region: Australasia;