Industries:
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Offering Groups:
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Solution Areas:
- Outsourcing Solutions
- Financial Solutions
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Regions:
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Challenges:
- Manage the technology assets for Australia's fifth largest bank while it was completing mergers with two other banks.
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Benefits:
- Effective management and maintenance of resources enable reliable delivery of customer services including via ATMs and EFTPOS terminals
- Partnership approach delivers valuable business information and feedback, not just equipment repairs
- Expert IT services management helped smooth transition to newly merged organisation
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St.George Bank
Fujitsu Services Plus - Managing the technology assets for St.George Bank
From its origins as a small community based building society in suburban Sydney in the 1930s, St.George has grown to become Australia's fifth largest bank with about 400 branches in four states.
Much of that growth has come through strategic mergers and acquisitions. During its most recent period of change, St.George made another strategic move: It chose Fujitsu as its technology partner to help manage the technology assets of the merging organisation.
Fujitsu began its relationship with St.George in 1998 at a time when the bank was still merging its operations with the Advance Bank and the Bank of South Australia.
Because of the changes it was going through, the bank looked for an organisation that would be a partner, rather than simple a service provider; a partnership that would go beyond fixing equipment, to providing information like feedback on what equipment is out there, its relative lifespan, and whether things need to be replaced.
St.George contracted Fujitsu to provide field services support: to carry out all the break-fix maintenance and managing the maintenance services on a wide range of equipment including all its ATM units and a multitude of IT and non-IT equipment.
IT infrastructure services are provided to St.George under the umbrella of Fujitsu's InfraCare branded range of services. Fujitsu looks after around 70,000 assets Australia-wide for St.George, including 24,000 EFTPOS terminals, ATMs, cash dispensers and branch teller machines.
The effectiveness of the close working relationship established between the two organisations saw St.George extend the contract with Fujitsu for a further two years.
