Quality Management in Fujitsu Australia and New Zealand
Fujitsu Australia and New Zealand has a program of Quality Management that emphasises continual improvement, teamwork and achievement of customer satisfaction.
Quality in Fujitsu focuses on the achievement of successful business outcomes, both for Fujitsu and its customers. This is managed through implementation and maintenance of an effective and efficient set of business processes.
Fujitsu's Quality Management is based on the belief that everyone in the company is responsible for continuously improving and managing the quality of their processes, products and services.
Our Corporate Vision states that we will be recognised for the quality of our service, our people and our solutions.
This is reflected in Fujitsu’s Quality Policy, which states:
Fujitsu is committed to providing business value and outstanding delivery performance to our customers.
We aim to earn our customers’ trust in Fujitsu. We do this by applying the Qfinity principles of:
- developing and providing excellent products and services
- taking pride in processes and organisations reflecting best practices
To assist all of us to achieve this aim we have established a management system which meets the requirements of AS/NZS ISO 9001:2000.
We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment.
Fujitsu and ISO 9001
In all areas of its business Fujitsu follows these principles:
- Customer focus
- Leadership and involvement of people
- Systems and processes
- Performance review and analysis leading to continual improvement
- Mutually beneficial partnerships with both customers and suppliers.
This has resulted in our company retaining ISO 9001 certification for all its business processes.
We regularly review our processes for effectiveness and efficiency. This way we ensure that we continue to identify areas for improvement and maintain compliance with this Standard.
Fujitsu Executive Management commitment to quality supports the retention of its ISO certification.
The Capability Description is:
The registration covers the Quality Management System for design, sales, consulting, administration, installation, maintenance, service and support of information technology and telecommunications solutions, products, networks and services. These include management consulting; strategic planning; design and development, logistics, integration, configuration and commissioning of hardware and software products; management and operations of computer processing facilities; provision of help desk facilities and services.
Further Information
For further information on the Quality Management System in Fujitsu Australia and New Zealand, please contact:
Bernd Lotz
Quality Programs Manager
Fujitsu Australia Limited
Tel: +61 (02) 9776 4018
Fax: +61 (02) 9776 4421
