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  4. Husqvarna outsources management of global IT infrastructure to Fujitsu to reduce costs and improve service levels

Husqvarna outsources management of global IT infrastructure to Fujitsu to reduce costs and improve service levels

"Fujitsu is a key partner in helping Husqvarna evolve and adapt to meet the challenges of today’s market. The team has proven flexible and willing to commit and they have been critical to the success of this enormous undertaking."

Martin Althén, Chief Information Officer, Husqvarna

The customer

The Husqvarna Group is the world’s largest producer of outdoor power products including chainsaws, trimmers, lawn mowers and garden tractors. The Group is also the European leader in consumer watering products and one of the world leaders in cutting equipment and diamond tools for the construction and stone industries.

The challenge

Husqvarna’s global business lacked a consistent approach to process and IT due to its development through mergers and acquisitions. The company therefore wanted to introduce a unified approach to operations to improve service and provide consistency.

The solution

Partnered with Fujitsu to introduce a common set of processes and standards globally. Fujitsu is now responsible for practically every aspect of IT infrastructure, including data centres, SAP and Lotus Domino, storage, networks, service desks and hardware.

The benefit

  • Provides better visibility of operations and costs, allowing the company to manage more effectively.
  • Improved service levels, increasing productivity.
  • Over 1,000 calls in multiple languages are handled by Fujitsu’s help desk every week with a satisfaction rating of 85%.

Download

Read the full Husqvarna case study (378 KB/A4, 2 pages)