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ARA Assistance ensures business continuity and call center operations with automatic failover concept

"Automatic failover has enabled us to fulfill one of our board’s central business continuity management requirements"

Christian Jäger, IT Manager, ARA Assistance

The customer

ARA Assistance offers a wide range of customer management services for the insurance, travel and motoring sectors. These include telephone based claims management for insurers, organizing accident and breakdown assistance for customers and providing travel health insurance related services around the world. The company’s competence center is open 24 hours a day, 365 days a year. Ensuring that the system environment is as reliable as possible is therefore one of the board’s key requirements. The association shares its data center with the Auto und Reiseclub Deutschland (ARCD, German Automobile and Travel Club), one of the other companies within ARA GmbH. Founded in 1928, the ARCD was Germany’s first automotive and travel club and now has 125,000 members across the country. The publishing house and market researcher Auto&Reise GmbH – Verlag und irtschaftsdienst, which publishes the ARCD club magazine “Auto&Reise”, also uses the data center.

The challenge

Replace the server and storage infrastructure to fulfill the board’s requirement for improved business continuity management.

The solution

Implement automatic failover so that systems and applications no longer have to be switched over manually in the event of a failure; reducing the number of servers.

The benefit

  • Fujitsu solution makes using automatic failover possible and affordable
  • Storage limits have been lifted
  • Integrating SSD drives into the storage system has significantly improved significantly

Download

Read the full ARA Assistance case study (431 KB/A4, 2 pages)