"The ATMs offer the best performance in the market in terms of downtime – we’ve seen operational availability rise from 95 percent to 98 percent, which means happier customers and fewer complaints. We’ve also increased the number of transactions performed at ATMs to 86 percent of the total across the bank."
CaixaBank is Spain’s leading financial group in both banking and insurance. It was founded in 1904 and started out with the management of family savings, offering its clients pension insurance a full century before this social benefit was established elsewhere. Today, it employs over 30,000 people in over 5,000 branches and has nearly 10,000 ATMs across the country, making it one of Europe’s largest cashpoint networks.
CaixaBank wanted to refresh its estate of nearly 10,000 Automated Teller Machines (ATM) and introduce new functionality and accessibility while ensuring maximal uptime.
The bank partnered with Fujitsu to develop and maintain a new, user-friendly ATM platform that would incorporate the most up-to-date features and is currently rolling the new machines out nationwide.
Read the full CaixaBank case study (290 KB/A4, 2 pages)
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