Consistent End User Services, Managed Mobile and Service Desk for all of Sharp’s locations in Europe

The customer

Sharp is one of the world’s leading innovative developers and manufacturers of LCD technology and electronic components for opto, infrared and flash memory electronics. The firm’s product spectrum ranges from consumer electronics (in particular LCD TVs and audio systems) and white goods (such as microwaves), through digital information systems (such as multifunction devices) and cell phones, to solar modules. It also develops core digital technologies and components for electronic products that form part of Sharp’s key areas of expertise.

The challenge

Not a single standardized process within the Service Desk, no uniform level of support provided, and complicated software portfolio of client applications.

The solution

Consistent End User Services, Managed Mobile and Service Desk for all of Sharp’s locations in Europe. Central and standardized client management from a single source and a multilingual service desk as a single point of contact.

The benefit

• High degree of standardization
• Uniform SLAs
• IT service management based on ITIL
• Reduced complexity in the client software portfolio
• Rapid rollout of the new software
• Employee productivity increased
• Burden reduced for IT department
• Flexible pricing model
• Reduced operating costs

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